The
bad credit lender's guide to Credit Cards FAQ
What
exactly is a credit card?
How do credit cards work?
Do all
credit cards offer the same service?
How do I get a credit
card?
Am I obligated
to accept the offer if I apply?
What if my application
is rejected?
Are there any credit
card traps?
How is my credit
limit determined?
How
am I judged when applying for a credit card?
How do I check my
credit rating?
Does
applying for a credit card affect my credit status?
Why
do providers put so much importance on a good credit history?
I've
had credit problems. Can I still qualify for a credit card?
How much do they cost?
How are interest
charges calculated?
What
does 'grace' or 'interest free' period mean?
How should I pay the bill?
Must I pay the
full bill each month?
How
can I make sure I never miss paying my bill on time?
What
will happen if I can't afford to pay the outstanding balance?
What is a balance transfer?
What is Payment Protection?
What is an affinity card?
What is a secured card?
What is a guaranteed card?
What is an unsecured card?
What is a debit card?
Is a credit
card the same as a charge card?
Do all cards offer
travel rewards?
I thought ATM
cards had PIN numbers. Why do credit cards have them?
Where
can I withdraw money using my credit card?
Can I get cash on
my credit card?
Why
am I charged more interest when I use my credit card to get
cash?
Are credit
cards cheap to use when abroad?
How
can I be sure that I make the right choice?
Are credit cards safe?
Is
it safe to give out my credit card number when buying goods
or services by phone or on the Internet?
Do
I get proper consumer protection if I use a credit card?
If
I have a problem with my credit card whom should I contact?
What if I lose my card?
How
do I know where to find your website again?
What is a cookie?
What
exactly is a credit card?
A credit card represents a loan agreement where you are offered
credit, providing you pay off a minimum amount each month. You
can charge purchases up to the amount of your credit limit and
pay for them later.
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How
do credit cards work?
With a credit card, as long as you do not exceed your credit
limit, you can spend whatever you wish, wherever your credit
card is accepted. You are required to pay a minimum amount off
the balance each time you receive a billing statement. The usual
minimum payment is approximately 3% - 5% of the balance. You
can sign for purchases or you can purchase by telephone or the
Internet. There are many different card issuers, but most operate
through two worldwide credit card networks - VISA and MasterCard.
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Do
all credit cards offer the same service?
No, there are huge differences in the services provided by credit
card issuers. For example, there are cards available to people
at a set minimum income level, e.g. Gold/Platinum cards, and
these may provide more benefits to the customer. With Affinity
and Charity cards, a small percentage of what you spend is donated
to an affiliated organisation. Reward programmes offer air miles,
shopping points, cash rebates or special discounts. If you do
not pay your balance, you may lose these benefits. Other features
include access to cash machines, travel insurance, and special
introductory rates. Purchase Protection is available in the
case of loss, theft or damage to goods you purchase with your
card.
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How
do I get a credit card?
It's easy! Just complete the following 5 steps:
Through
our Find the Right Card option, you can interactively search
for a credit card based on the features most valuable to you.
You can compare using your own personalised criteria, whether
its price, brand or reward programmes.
The results of this comparison will be presented in graphical
format together with the relative importance in percentage of
the most valued features to you.
After comparing your most valuable features, you will be presented
with a list of ten suitable credit cards. Each card is given
a percentage so you can see how close each product matches your
preferences. You can view the details for each of the credit
cards in the list to help make a decision.
For our on-line partners, you can complete the application form
for their products on this site and send it off. All aspects
of your application are assessed by the product provider, and
a decision is provided within 24 hours.
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Am I obligated to accept the offer if I apply?
If you apply and are approved for a credit card, you are under
no obligation to accept the offer. An offer will be sent to
your listed address and you choose to accept by returning the
signed document to the product provider.
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What
if my application is rejected?
If your application is rejected, you can ask your credit card
provider to review the application. If a credit reporting agency
has been used, you can ask for the agency name and address.
Write to them requesting any details held on you. Remember that
you can apply for more than one card - however for credit rating
reasons it is not advisable to apply for more than five cards
within a 6-month period.
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Are
there any credit card traps?
With credit cards it's very easy to borrow without realising
how much, until you receive your monthly statement. So, try
to keep track of your spending. Credit cards can be a costly
form of borrowing so look out for other loans, such as personal
loans, that might better suit your needs. Always keep your receipts
and check them against your statement. If you do not recognise
an item on your statement, contact the provider immediately.
Note that if you use your card overseas, sometimes it takes
longer for items to appear on your statement.
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How
is my credit limit determined?
Your credit limit is determined by a combination of things,
including your credit history, income and amount of debt. These
conditions are also used to determine what type of card you
may be offered. For example, some standard cards have credit
limits of up to 3,000. Gold and platinum cards may offer extended
credit limits to customers with well established and very favourable
credit histories. Customers without a credit history or with
blemished credit histories tend to be offered secured cards
or unsecured standard cards with lower credit limits. Once a
cardholder's credit history is established or improved, cards
with higher credit limits can be obtained.
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How
am I judged when applying for a credit card?
Judgement criteria can vary from one card provider to another.
However, your income and your credit history are the two main
criteria. Many card providers rely on data from credit reporting
agencies.
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How
do I check my credit rating?
First of all, you need to understand how the system works. Remember
that you do not have a right to credit, and before giving you
credit, lenders such as banks and loan companies want to check
that you are an acceptable risk. To help them do this, they
check with firms called credit reference agencies (CRAs) to
get details about you and your credit record.
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Does
applying for a credit card affect my credit status?
Yes. Every time you apply for a credit card, an inquiry is made
as to your credit status. This inquiry is noted with the respective
credit agency. Although these inquiries will remain on the report
for approximately one year, providers will be primarily concerned
with the number of inquiries over the last 6 months. Providers
do become concerned if there are more than 10 inquiries during
that time. They interpret this as an indication that you are
badly in need of credit, and thereby consider you high risk.
As a result, they will be less likely to grant you the credit
card you are applying for. It is therefore important that you
do not apply for an excessive amount of credit cards unless
absolutely necessary.
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Why
do providers put so much importance on a good credit history?
When issuing you with a credit card, providers give you credit.
They take this risk based on your ability to repay that money.
Your credit history shows how you have repaid loans in the past.
This is taken as an indication of how you will repay loans in
the future. If you have a good credit history you are considered
low risk. A good credit history can help you get more than credit
card privileges. It can also help get loans for those bigger
life purchases such as a car or a house. A good credit history
speaks well for you. A poor credit history can be improved over
time and people have opportunities to make that happen.
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I've
had credit problems. Can I still qualify for a credit card?
If you are trying to re-establish credit, it is likely that
you will be issued with a 'secured' card, which means that your
credit agreement may have to be guaranteed or "secured"
with a cash deposit up front. This deposit guarantees you will
repay money borrowed using your credit card. The limit on the
card is usually the same as the guaranteed deposit.
Otherwise,
you may be issued an 'unsecured' card - where no money guarantee
is required. However, the card charges may be higher because
you are considered a higher risk. Once a good credit history
has been established you will qualify for more credit card privileges.
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How
much do they cost?
The cost can vary, depending on whether the card provider charges
an annual fee, the interest rate charged for borrowing, the
interest-free period offered, etc. Additional charges can include
those for cash withdrawals, late/returned payments, and exceeding
your credit limit.
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How
are interest charges calculated?
How interest is calculated is important and decides how much
you're charged on your unpaid account balances. There are 3
ways to decide what your unpaid account balances are:
Average Daily Balance (ADB)
Adjusted Balance (AB)
Previous Balance (PB)
The ADB is each day's balance added up for the month and divided
by the number of days in a billing cycle. This is the most common
way to calculate your balance and proves the most costly to
you. If you don't pay your bill in full, the interest is charged
from the day a charge is billed to your account.
The AB is
the balance that remains after adjusting for payments and credits
posted during the billing cycle. This is the least costly method
to you.
The PB is
the outstanding balance at the end of the previous month. This
is less costly to you than the ADB but more costly than the
AB.
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What
does 'grace' or 'interest free' period mean?
This is the number of days of interest-free credit. You are
not charged interest on your account balance for a specific
number of days. The number of days can vary from about 20 to
56.
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How
should I pay the bill?
You can pay your bill in many ways - by direct debit, for example.
Be careful, though, as there may be a charge for some methods.
Your payment might also be delayed for some reason which can
result in charges if it's late. As a general rule, you should
try and pay your bill in full and by the monthly due date.
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Must
I pay the full bill each month?
No, you do not have to pay the full bill, but the majority of
card providers will require a minimum payment of approximately
3-5% of the outstanding balance on your account. The less you
pay off your bill, the more interest you will be charged. If
you do not wish to pay unnecessary interest charges, pay your
bill in full and on time every month.
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How
can I make sure I never miss paying my bill on time?
Set up a direct debit to ensure that the monthly payment is
made automatically. It is worth considering this payment option
because if you miss the deadline, the interest may be backdated
to the date of purchase.
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What
will happen if I can't afford to pay the outstanding balance?
Contact the provider to discuss your predicament. They may recommend
an alternative solution as it is in their interest to have the
problem solved. Alternatively, you could discuss this with a
voluntary organisation that provides free advice and may help
you manage your debts.
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What
is a balance transfer?
If you already have a credit card and you apply for a new one,
you can transfer your existing balance on the previous card
to the new one. The new credit card provider will assume the
outstanding debt that you owe on the previous card by paying
off the credit card provider and then billing you for it.
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What
is Payment Protection?
Payment Protection is insurance that will protect you in the
event you are unable to make payments under qualified circumstances.
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What
is an affinity card?
An affinity card is a credit card that is linked to a particular
charity. When a card is issued to you, a donation is made to
the affiliated charity, and a small percentage will be donated
for every transaction made on the card.
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What
is a secured card?
Secured cards require you to make a cash deposit up front. The
limit on the card is usually related to the amount of the bank
deposit. The bank has the right to take money from your deposit
if you do not pay your credit card bill.
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What
is a guaranteed card?
A guaranteed card is the same as a secured card.
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What
is an unsecured card?
You probably won't hear this term often because it is the norm.
A normal credit card is unsecured. The card provider cannot
take specific assets of yours in the event you do not pay your
bill. Your card provider would have to sue you to collect the
debt.
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What
is a debit card?
The amount you spend using a debit card is immediately deducted
from your current account. Your banking institution issues you
with a debit card. Debit cards offer less protection than credit
cards in the event of a billing dispute. In addition, if your
debit card is stolen, it is possible that your debit card account
could be emptied.
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Is
a credit card the same as a charge card?
No. Like a credit card, a charge card allows you to charge a
purchase and pay for it later. But, a credit card offers a revolving
line of credit. This means you don't have to pay off the total
loan - as long as you make a minimum monthly payment. With a
charge card, however, everything you spend on the card must
be paid in full each month. Charge cards often incur an annual
fee because you don't pay interest on purchases. But, they tend
to offer very competitive reward programmes in exchange for
the higher fee. An example of a charge card is American Express
or Diner's Club.
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Do
all cards offer travel rewards?
No. Only a travel card offers the opportunity to accumulate
travel points for purchases made with a card. If you want a
card that offers travel rewards, you should apply for a card
that is associated with an airline or travel program you're
interested in.
A travel
card usually has an annual fee, which can pay for itself if
you earn enough travel rewards. Make sure you use the card for
purchases that make good sense, and not just to earn travel
benefits.
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I
thought ATM cards had PIN numbers. Why do credit cards have
them?
A PIN is a numerical password that goes with your credit card.
If you have a PIN, you can get a cash advance at an ATM displaying
the symbol of the credit card network your card is with. You
can also get a cash advance in another country and in the local
currency.
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Where
can I withdraw money using my credit card?
Once you have a PIN number, you can use your credit card to
withdraw money at most cash machines in hundreds of countries
around the world. Your credit card network will be identified
on the cash machines that accept your card.
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Can
I get cash on my credit card?
Yes. For this service you pay a cash handling fee and there's
no interest-free period.
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Why
am I charged more interest when I use my credit card to get
cash?
Credit card networks don't always charge higher interest rates
on cash advances. In fact, most don't. They do charge a cash
handling fee, which is usually a minimum charge of £2.00
or 1.5% of the cash amount you withdraw. Interest charges on
cash advances, however, accrue from the moment you withdraw
the cash. When using your card normally, interest is often charged
only if you fail to pay off your full account balance on time.
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Are
credit cards cheap to use when abroad?
Credit cards generally work out cheaper to use abroad than changing
to foreign currency or using travellers cheques.
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How
can I be sure that I make the right choice?
Our unique selection process, guides you through the decision-making
process and provides credit cards to match your requirements.
For example, you will be asked for your preferences relative
to different credit card features, such as APR, Payment Brand
and Reward Programmes. You will then evaluate a series of hypothetical
products and make trade-offs between different card features.
After comparing these features, you will be presented with a
list of ten suitable credit cards, based on your preferences.
Some general
guidelines: If you pay your bill in full each month, then a
card with a long interest free period and no annual fee may
well be the best choice. For ongoing borrowing, a card with
lower interest charges and shorter interest free time may be
more suitable. If you go abroad or travel frequently, then consider
cards with automated bill payment methods such as direct debit.
Ensure that what is on offer meets your needs - a benefit is
only a benefit if you make use of it.
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Are
credit cards safe?
Yes. Credit cards are a safe, convenient way to buy things in
stores, over the telephone or on the Internet with a reputable
merchant. And, if your card is ever lost or stolen, a phone
call to the card provider cancels the card and has it replaced.
Once you report the loss, you will not be held responsible for
any unauthorised charges. Remember, for your protection, always:
Sign and
activate a new credit card immediately
Save your credit card sales slip to check against your monthly
statements
See that you get your card back after every purchase and carry
it in the same secure place
Tear up the sales slips if and when you throw them away
Check your billing statement for accuracy each month
Check the Terms and Conditions of any cards you apply for.
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Is
it safe to give out my credit card number when buying goods
or services by phone or on the Internet?
Make sure that your reputable online retailer like Wise Money
uses a "Secure Socket Layer" or SSL that encrypts
your personal details Most retailers and service providers are
genuine and allow purchases to be made safely and securely.
Problems may arise if an unauthorised person accesses your name,
card number and card expiry date. They could use these details
to carry out a transaction over the phone or on the Internet.
To limit
access to these details you should use a telephone land line
when ordering by phone. Business conducted using cordless or
cellular phones is easier to intercept.
As a security
measure, most card providers check that your purchases are delivered
to your billing address. If an unusually high number of purchases
are being carried out using your card, the card may be deactivated
or you may be contacted.
The credit
card details you give over the phone are not enough to enable
an unauthorised person to make a counterfeit card. The card
itself must be presented to buy in shops, restaurants etc. and
to get a cash advance from an ATM.
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Do
I get proper consumer protection if I use a credit card?
Credit card providers are responsible, along with the supplier
of goods or services you purchase, for problems with certain
goods paid for by credit card. This applies if the cash price
of the item is between £100 and £30,000 and if the
total credit value is less than £25,000. If you use your
credit card when buying items in this range you can benefit
from this consumer protection. If someone you purchase from
fails to compensate you, you can claim against your card provider.
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If
I have a problem with my credit card whom should I contact?
In all cases you should contact your credit card provider. If
your card is lost or stolen, telephone the provider immediately.
If you have a billing query, you should contact your card provider.
It is your right to dispute a purchase or service which appears
on your bill and which you did not make. If you wish to renew
your card, you should contact your card provider. It only takes
a few days to order a new card over the telephone and to receive
it by post.
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What
if I lose my card?
Telephone the provider immediately. They will 'stop' the card
and issue a replacement. So it's important to keep a note of
the telephone number and card number separate from the card.
Don't, under any circumstances, keep a note of the PIN (personal
identification number) with the card or anywhere else. Memorise
it. You can register your cards with a card protection company
for a fee and with one call, they will deal with the cancellation
and replacement on your behalf. Some providers also offer insurance
against loss and misuse.
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How
do I know where to find your website again?
It's easy to get lost on the Web. To avoid Web disorientation,
make frequent use of your browser's bookmarking feature. This
feature allows you to mark the website you are navigating so
you can access it again at a later date without having to memorise
it's location.
To bookmark
a web page in Netscape browser, simply select Bookmarks from
the menu bar at the top of the page and click on the 'Add Bookmark'
option. This will save the location of the site you are navigating.
To access this website at a later date, select Bookmarks from
the menu bar and browse through your list of bookmarked sites
to select the appropriate one. Once selected you will automatically
be navigated to that page.
To bookmark
a web page in Internet Explorer, simply select Favourites from
the menu bar at the top of the page and click on the 'Add to
Favourites' option. This will save the location of the site
you are navigating. To access this website at a later date,
select Favourites from the menu bar and browse through your
list of bookmarked sites to select the appropriate one. Once
selected you will automatically be navigated to that page.
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What
is a cookie?
A cookie is a piece of information sent to your PC when you
access a website. It stores information about you that should
save you time when filling in forms. For more information please
go to the Cookie Central site at http://www.cookiecentral.com
for more information.
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